Effective Date: 01/09/2025
Website: www.definingmotion.co.uk
1. Introduction
This privacy policy explains how we collect, use, and safeguard your personal information when you interact with Defining Motion Ltd (“we”, “us”, or “our”).
2. What We Collect
We may collect and process the following data:
- Personal details: name, email address, phone number, shipping/billing address
- Order information: products purchased, delivery preferences
- Payment data: processed securely via Stripe (we do not store card details)
- Technical data: IP address, browser, device type (via cookies or analytics tools)
3. How We Use Your Data
Your data is used to:
- Fulfil orders and deliver products
- Provide customer service
- Improve our site and user experience
- Send updates or marketing (only if you’ve opted in)
- Comply with UK legal obligations
4. Sharing Your Data
We only share your data with trusted third parties:
- Stripe for payment processing
- Royal Mail for delivery
- Brevo (if opted into marketing emails)
We never sell or rent your data.
5. Your Rights
Under UK GDPR, you can:
- Request access to your data
- Ask us to correct or delete it
- Withdraw marketing consent at any time
- Complain with the ICO (Information Commissioner’s Office)
To make a data request, please contact us.
6. Data Retention
We retain purchase and customer information for up to six years for accounting and legal compliance purposes.
7. Cookies
We use cookies to improve functionality and analytics. See our Cookie Policy for details.
8. Security
We adhere to industry-standard security measures to safeguard your data. All transactions are encrypted via SSL.
